# Forgot your password?

## Getting started

{% hint style="info" %}
You can reset the password whenever you want. There is no delay and no limit of changing the password.
{% endhint %}

![](https://1037498771-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZErcztD5BvrKnwRGJq%2Fuploads%2Fgit-blob-1db2201041af61e7b17fa91df18112868f961033%2Fimage%20\(2\).png?alt=media)

Now, enter the e-mail address that you are using to log-in into the rcore custormer's center.

![](https://1037498771-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZErcztD5BvrKnwRGJq%2Fuploads%2Fgit-blob-942473e5c85f9ca584a5f0504f2bb1ee9578a365%2Fimage%20\(6\)%20\(1\).png?alt=media)

Now check your e-mail. There should be an e-mail from rcore. Follow the instructions in the e-mail and by clicking on “Create new password“. Please have in mind that the password reset request is valid only for 5 minutes. You need to change the password within these 5 minutes!

![](https://1037498771-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZErcztD5BvrKnwRGJq%2Fuploads%2Fgit-blob-4c0b0a95cb9bb38bf64c04051689b221cb44789d%2Fimage%20\(5\)%20\(1\).png?alt=media)

You will now be redirected to log-in page where you can set up a new password.

![](https://1037498771-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZErcztD5BvrKnwRGJq%2Fuploads%2Fgit-blob-a2400f2f41f0014d072c367a9eebdb648f9293a1%2Fimage%20\(3\).png?alt=media)

Create a new password and press “Send request“ .

![](https://1037498771-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZErcztD5BvrKnwRGJq%2Fuploads%2Fgit-blob-89024b565b8f87bfb44ac24e2786d56275eec3cb%2Fimage%20\(4\).png?alt=media)

After all these steps, your password should be reset. Now you are free to log-in into the rcore's customer's center.